1. Who are we?
1.1 We are Arri Tech Ltd. For privacy queries, you can contact us at info@ifixxer.com. Other contact details are on our website.
2. What’s the point of this policy?
2.1 It tells you what to expect when we collect personal information from users of our website/app. Please only use them if you are completely happy with this policy.
2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.
2.3 Our service is for people aged 18 or over who live in the UK. It is not meant for anyone under 18.
3. Might the policy change?
3.1 Yes. We will take reasonable steps to give you notice of the new version.
4. What do we collect?
4.1 Information which you upload to our service or otherwise give us such as:
- your name, contact details and postcode, and the address and details of a job you post;
- photos you add to a job, a message or a profile;
- other information you provide on registration or otherwise such as your profile photo and, for tradespeople, your legal name, date of birth, home address, ID and bank details;
- account information such as your username and password;
- details about your transactions on our service;
- information that you include in your profile, reviews or that you otherwise provide for display on our service or include in messages sent via our service and/or in communications with us including surveys and feedback; and
- contact or other information which you give or allow us to use for newsletters or other marketing.
4.2 Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions. We also work out the approximate town and country of your IP address on our own servers (no outside service is used), to understand where visitors come from and to spot misuse. Visit records, including the IP address, are kept for 30 days.
4.3 The following information about you may be provided to us by other people:
- Limited billing information sent to us by our payment provider or the relevant app store for verification purposes e.g., your name, email address and billing address.
4.4 Identity checks (tradespeople only). We ask tradespeople to prove who they are. Stripe, our payments partner, compares a photo of your passport, driving licence or ID card with a selfie, using automated face-matching (biometric) technology. You are asked to agree to this before the check starts. If Stripe’s check is not available, you upload a photo of your ID and a selfie, and our team compares them.
4.5 Automatic checks of photos. We use artificial intelligence (AI) to keep contact details and adverts out of our service and to check that profile photos show a real person. Photos added to a job, a message or a tradesperson’s profile are sent to Anthropic, an AI company based in the US, which tells us what it finds. It receives a copy of the photo without the location or camera details. Our app asks your permission before it adds your first photo. A photo the check is not sure about is looked at by a person.
4.6 Automatic checks of what you write. We check job details, messages, names, profiles and reviews on our own servers for contact details and misuse. Our team can read anything the check is not sure about.
4.7 If you used our earlier iFixxer website, we moved your account details to this service, and your details stay under this policy.
4.8 If you use our app, we keep a device reference so that we can send you notifications.
5. What’s our reason / legal basis for collecting the information?
5.1 Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact, transaction and profile information.
5.2 Because it’s in our “legitimate interests”, e.g., sending marketing communications to customers about our similar products/services, managing and improving our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to information such as contact details, automated usage data as well as to posts, reviews and similar information you display on our service and to surveys and feedback.
5.3 Because you’ve specifically agreed on our service (e.g., by selecting a consent box). This may apply to contact or other information that you specifically agree to us using for certain kinds of marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
5.4 Biometric data. The face matching in clause 4.4 uses special category data. We and Stripe rely on your explicit consent, which you give before the check starts. If you do not agree, you can ask us about another way to prove who you are.
5.5 Automated decisions. Some decisions are made automatically: for example, a profile photo may be turned down, an identity check may pass or fail, or a message may be stopped. Where a decision affects you, you can ask for a person to look at it by emailing the address above.
6. How long do we keep personal information?
6.1 Until you ask us to delete it or our contract with you has ended. You can end the contract as explained in our terms and conditions.
6.2 We may nonetheless hold on to some (or all) of your information for longer if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions (typically up to six years).
6.3 We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.
6.4 We keep visit records, including the IP address, for 30 days.
6.5 If you close your account, your personal details, photos, documents, bank details and sessions are removed. Your jobs, offers, payments, invoices, reviews and messages stay on record, as accounting and disputes need them. See our Data Deletion Policy. We will continue to display reviews you posted until you ask us to remove them.
6.6 Identity documents and selfies that we hold are deleted within 30 days after the check is decided.
7. To whom do we send or make available your personal information?
7.1 To other people who supply us with services, e.g., website hosting, app notifications, payments, identity checks, automatic checks of photos, maps and postcode look-up, and sending email and text messages.
7.2 To the other person on a booking. Once a customer has accepted an offer and the payment for it is held, the customer sees the tradesperson's name, email address and phone number, and the tradesperson sees the customer's name, contact details and the job address. If the payment is refunded, these are hidden again.
7.3 To other users and the public: a tradesperson's public page shows their legal name, profile photo, area, types of work, reviews and portfolio, and anyone can see it, including search engines. A job that is open shows its service, details, town and postcode area (not the name or full address) to anyone on our open jobs pages, and its place on a map only roughly. Anything else you include in a public post or a message can be seen by those it reaches.
7.4 To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others.
7.5 To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.
7.6 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
7.7 The main companies that receive personal information from us are: Stripe (payments, payouts and identity checks); Anthropic (automatic checks of photos); Google (app notifications through Firebase and, where the app shows one, Google Maps); OpenStreetMap (map pictures); postcodes.io (postcode look-up); and our email and text message providers.
8. Do we send your information outside the UK?
8.1 Your personal information which we collect is stored within the UK and is not transferred to any other countries except as follows.
8.2 Your personal information (e.g., name, contact details, IP address, browsing information) may be transferred outside the UK (generally to the US) by companies that provide us with payments, identity checks, AI checks of photos, app notifications, maps, and email and text messages. If so, we will ensure that there is a legal basis to do so, for example under contracts with standard contractual clauses sanctioned by the Information Commissioner that are designed to provide adequate safeguards for your personal information.
9. What rights do you have?
9.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g., marketing).
9.2 You may also have the right to object to use of your personal information in certain circumstances.
9.3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
9.4 For more information about your rights, visit the ICO’s website: www.ico.org.uk.
Send us a message on the contact page.